Frequently Asked Questions
Everything you need to know about our products, shipping, and support — all in one place.
Mounted Series
If you can hang a picture frame, you can mount this. Each shelf comes with pre-drilled holes and all the hardware. Most installs take under 10 minutes. No special tools — just a drill, a wall, and maybe a playlist in the background.
Yes — everything's included: screws, anchors, and brackets. Mount it your way: drywall, brick, or studs — you're covered. Drill. Mount. Done.
Up to 25 kg, depending on your wall type. Concrete? No problem. Studs? Still solid — just use the anchors we provide.
All products are designed and assembled in-house by people who actually care about cars. No dropshipping. No generic stock. Just real builds by a team that gets it.
Deconstructed Art
Each Deconstructed Watch is handmade to order — true craftsmanship takes time. Pieces are curated and ship within 2–5 days. Typical total timeline is about 1.5–2 weeks (production + shipping).
Each piece features a carbon-look hard base and 10 transparent acrylic boards with museum-grade clarity.
Components are precisely arranged across 10 acrylic layers in logical assembly order to create a 3D view of the watch's inner workings. Front layers feature the dial and hands, middle layers house the gear train and escapement, and the rear holds the mainspring barrel and base plate.
Display: Indoor only — avoid direct sunlight and moisture. Cleaning: Use a microfiber cloth with acrylic-safe cleaner (no ammonia or abrasives). Handling: Hold by the base and keep the original packaging for storage or moves.
Shipping & Returns
Processing: Orders are usually dispatched within 48–72 hours (Mon–Fri).
Shipping after dispatch: North America (US & Canada): 3–5 business days. UK & EU: 5–7 business days. Other International: 7–10 business days.
Worldwide. From the US to Canada, the UK, the EU, and wherever else there's a wall begging for better.
Yes — a tracking link is emailed once your order dispatches. If tracking doesn't move for 48 hours, message us and we'll ping the carrier and verify status.
You can request an address change within 24–48 hours of placing your order. Once the parcel is with logistics, updates are rarely possible.
Very occasionally, items ship from different warehouses. Tracking may update for one package first. No need to panic — the remaining item(s) will arrive shortly.
Contact us within 7 days with photos and your order number. We'll repair or replace as a priority.
Support
Need help? Email support@watchthecarr.com (24–48h response) or use the WhatsApp button for urgent requests. You can also reach us via the contact form in the menu.
Yes — reach out on WhatsApp and we'll be happy to cater to your request (corporate gifts, retail, events).
General
All pieces are designed and assembled in-house by enthusiasts. No dropshipping. Small-batch, artisan builds by a team that genuinely cares.
Note: Our products are independent, artisan-made artworks and are not affiliated with, manufactured by, or endorsed by any brand or trademark holder.