Processing: Most Mounted Series and other non-watch items are dispatched within 48–72 hours (Mon–Fri).

Shipping (after dispatch):

Yes. Our Mounted Collection is handcrafted in-house—never dropshipped, never mass-produced.

Each Deconstructed Watch is handcrafted and made to order.

Shipping (after production):

*Times above are typical after you receive tracking. Customs can add delays.

Typical total timeline: about 1.5–2 weeks (production + shipping).

Each piece features a carbon-look hard base and 10 transparent acrylic boards.

Components are precisely arranged across 10 acrylic layers in logical assembly order to create a 3D view of the watch's inner workings.

• Front layers: dial & hands
• Middle layers: gear train & escapement
• Rear: mainspring barrel & base plate

Display: Indoor use only, avoid direct sunlight and moisture, place on a level surface.

Cleaning: Use a soft microfiber cloth; for acrylic, use an acrylic-safe cleaner on the cloth (never ammonia/abrasives).

Handling: Hold by the base, keep original packaging for storage/moves.

Worldwide. North America, UK, EU, and most international destinations.

Yes—once your order ships, you'll receive a tracking link by email. Deconstructed Watches get tracking after production; Mounted Series get tracking after dispatch.

Carriers sometimes delay scans during handoffs. If there's no movement for 48 hours, message us and we'll ping the carrier and verify your shipment status.

You can request an address change within 24–48 hours of placing your order. Once your order is processed and handed to logistics, changes are rarely possible.

This can happen (rarely) if items ship from different warehouses. Tracking may update for one package first. No need to worry—the remaining item(s) are on the way and will arrive shortly.

Contact us within 7 days with your order number and photos. We'll repair or replace your piece as priority.

Yes — for bulk orders or corporate gifting, please reach out on WhatsApp and we'll be happy to cater to your request.

We operate from two hubs—North America and Asia. Orders are routed automatically to the optimal warehouse based on your location and availability.

We ship worldwide. Once shipped, you'll receive a tracking link by email.

Returns & Exchanges: Please contact us within 7 days of delivery for damaged, defective, or incorrect items. Due to limited runs and handcrafted production, all other sales are final.

Cancellations: Orders that have already been processed cannot be canceled.

For help: support@watchthecarr.com

Note: Import duties/taxes may apply in your country and are the customer's responsibility.

We're here to help.

Helpful to include: order number, photos (if any issue), and your preferred resolution.

We create collectible art that celebrates horological craftsmanship using authentic mechanical components.